Shipping Policy
At Nonu, we aim to provide efficient and reliable shipping to all our customers. Please read through our shipping policy to understand how we handle deliveries.
1. Processing Time
- All orders are processed within 3 business days (excluding weekends and holidays) after receiving your order confirmation email.
- You will receive a notification once your order has been shipped.
- Please note that processing times may be slightly longer during high-demand periods, such as sales or holidays.
2. Shipping Time & Rates
We offer shipping to worldwide. The shipping times and costs may vary based on your location and the specific product you order. Below is a general guide:
- Standard Shipping: 5 to 15 business days
- Express Shipping (if available): 2 to 7 business days
Shipping rates are calculated at checkout based on the weight, size, and destination of the package. For certain regions, we may offer free shipping promotions from time to time.
3. International Shipping
We ship globally to many countries. However, some destinations may have limited shipping options. Please note:
- Shipping times for international orders may vary depending on customs and local delivery services.
- Customers are responsible for any import duties, taxes, or customs fees that may be incurred once the package reaches the destination country.
4. Shipping Delays
While we strive to ensure timely deliveries, there may be occasions where delays occur due to factors outside our control (e.g., customs processing, weather conditions, or carrier delays). Please allow additional time during such situations.
5. Order Tracking
Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery on our website or the carrier’s website.
6. Lost or Stolen Packages
Nonu is not responsible for lost or stolen packages that have been confirmed as delivered by the carrier. If you believe your package has been lost or stolen, please contact the shipping carrier directly. If you need further assistance, feel free to reach out to us, and we’ll do our best to help.
7. Address Errors
Please ensure that all shipping details are correct at checkout. Nonu is not responsible for delays or lost packages due to incorrect or incomplete addresses provided at the time of purchase. If you realize you’ve entered the wrong shipping details, please contact us immediately at info@nonu.co.in to correct the issue.
8. Split Shipments
For orders with multiple items, products may be shipped separately depending on availability or warehouse location. In this case, you will receive multiple tracking numbers and updates.
9. Returns and Exchanges
For information about returns, please refer to our Return Policy. If you have any concerns with your order, feel free to contact our customer support team at info@nonu.co.in .
10. Contact Us
If you have any questions or concerns regarding shipping, feel free to contact our customer service team at info@nonu.co.in . We are always here to help!